Chapter 217: Training Guys and Handymen
With Zhixia's praise, Gu Xiaoyou quickly let go of her worries and fell asleep after taking a bath.
The next day, a drizzle began to fall in the sky. Gu Xiaoyou shook off the rainwater on the oil-paper umbrella, shook off the water drops on his sleeves, and walked into the breakfast shop.
Middle-aged Mu Zuo was supervising the work when he saw Gu Xiaoyou coming in and saluted her: "Good morning, Miss Gu."
"You were earlier." Gu Xiaoyou replied and asked with concern: "How is the repair of the breakfast shop? How many days will it be completed?"
"If nothing else happens, it will be completed in two days." Middle-aged Mu Zuo thought for a while and replied.
"I understand." Gu Xiaoyou nodded, walked around the store, checked it roughly, took out last night's design drawing from his pocket, and said to Mu Zuo: "This store has been repaired.
Please help me repair the other shops as well. This is the blueprint I drew. Please see if it works."
"Rong Xiao, take a look." Mu Zuo took the drawing with both hands and looked at it carefully.
Gu Xiaoyou did not disturb him and walked around the shop with his hands behind his back, chatting with the workers from time to time.
After walking around for a while, when Gu Xiaoyou came back, Mu Zuo had already finished reading the drawings and said to Gu Xiaoyou: "Miss Gu's drawings are feasible. I am willing to take them."
"Great, after the breakfast shop is repaired, you can rest for a few days before starting work. I will also pay you during the rest and give you paid leave." Gu Xiaoyou said considerately.
"Thank you, Miss Gu." Mu Zuo said gratefully.
The two of them discussed some details on the drawing, and Gu Xiaoyou left the breakfast shop.
She spent two days recruiting the cashier, clerks and handymen the shop needed, and spent the evening searching for information on training waiters and some employee rules applicable to restaurants.
After two days of preparation, the renovation of the breakfast shop was completed on time.
Gu Xiaoyou took his servants to clean and ventilate the place, and arranged the tables, chairs and screens next door according to the drawings.
The servants were cleaning up the shop, and the hired clerks and handymen also came to report.
Gu Xiaoyou handed over the cleaning of the shop to Manager Zhang and took the new clerks and handymen to the vacant shop for training.
As usual, after signing the work contract first, Gu Xiaoyou took them to the backyard, stood at the front, cleared his throat, and said: "I don't care how long you have been working in other restaurants, but everything in my shop
You have to follow my request, and now let go of everything you knew before, do you understand?"
"I understand." The clerks and handymen responded, but their expressions were somewhat casual.
"Okay, let's start the training now." Gu Xiaoyou put his hands behind his back, held his head high, and asked while pacing: "Let me ask you a question first. You can answer me after you think about it. I asked you what happened in the restaurant.
What’s the most important thing about working?”
They all began to think after hearing Gu Xiaoyou's question, and some of them answered directly without thinking: "Recruiting customers is the most important thing."
Gu Xiaoyou nodded: "What else?"
“Receiving the money is the most important thing.”
“The younger ones think that delicious food is more important than anything else.”
"It's more important to work hard."
Everyone talked in different directions, and after hearing other answers that were different from their own, they began to discuss.
"The most important thing is to be diligent. It should be to attract customers. What's the use of being diligent when no one is eating."
"You can't say that. It's useless if you can't attract customers to eat. There will be no repeat customers."
"What you said is wrong..."
"Okay, okay, please stop arguing." Gu Xiaoyou clapped his hands to attract their attention.
After shouting three times in a row, the clerk and handyman calmed down. Gu Xiaoyou sighed, that's the problem with recruiting experienced employees, everyone has their own ideas.
After thinking for a while, Gu Xiaoyou said loudly: "I heard your answers, they are all correct but none of them are correct."
The group of people suddenly looked confused, obviously not understanding what Gu Xiaoyou meant.
"I say you are right because your answers are all things you should have when working in a restaurant. I say you are wrong because none of what you said is the most important." Gu Xiaoyou said slowly: "In
The most important thing when working in a restaurant is good service, which includes being diligent, having a good eye, a sweet mouth, understanding etiquette, and most importantly, you must be able to smile."
"Can you laugh?" The clerks and handymen looked confused. Who can't laugh like this? Isn't it just a smile when you open your mouth?
"I'm afraid you are all thinking that what I said is nonsense." Gu Xiaoyou said firmly, his bright eyes scanning their faces one by one, not missing the expressions on their faces.
The clerks and handymen felt their thoughts being read for a moment, and they all lowered their heads to avoid Gu Xiaoyou's sight.
Gu Xiaoyou shook his head and said seriously and seriously: "Being able to laugh determines whether the guest is willing to come in, and it also determines whether the guest is willing to come back."
"Now I will demonstrate it to everyone, and everyone will like it."
The clerks and handymen raised their heads when they heard this and cast their eyes on Gu Xiaoyou's face.
Gu Xiaoyou's original serious expression became amiable. The corners of his mouth were slightly raised, revealing six teeth. His eyes were soft and he said in a soft voice: "Hello, welcome. Please come in."
As he spoke, his upper body was slightly bent, and he stretched out his arms to make a greeting gesture. Gu Xiaoyou said softly again: "Excuse me, how many guests are there? There are still empty seats in the lobby. You can choose to sit by the window or in the middle of the hall. There are more seats upstairs.
There are private rooms.”
The guys noticed that Gu Xiaoyou's tone was always gentle, he kept smiling throughout the whole process, and he always looked at them politely, with sincere and kind eyes.
Gu Xiaoyou continued to demonstrate until the food was served, then he stopped smiling and said seriously: "Have you seen everything? How do you feel? Are you willing to dine at my restaurant?"
"willing!"
"If you are a guest, when you see the smiling face, you can't help but want to come in."
"Your words seem to have magic power, and I feel relieved after hearing it."
Gu Xiaoyou listened to everyone's answers, raised the corner of his mouth and said: "This is the importance of service with a smile. Now I will teach you, everyone, listen up."
The waiters and handymen hurriedly silenced their voices and listened carefully to Gu Xiaoyou's words.
"There are three standards for smile service. The first is facial expression. The smile should be friendly, with the corners of the mouth raised and showing six to eight teeth. This kind of smile is the kindest and gives people a friendly feeling. I will see if you smile."
Gu Xiaoyou demanded.
After hearing this, everyone imitated Gu Xiaoyou's expressions.
Some people forced the corners of their mouths to turn up, some smiled while counting their teeth, some had a standard smile, but the corners of their eyes kept twitching, and only three or four people achieved the level of smile service.
Chapter completed!