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Chapter 218: Guidelines for Service with a Smile

Gu Xiaoyou looked around and almost laughed to death at the expressions of this group of people. He suppressed his laughter and said, "Please stop the expressions on everyone's faces."

Gu Xiaoyou was afraid that if they didn't put down their expressions, she would suffer internal injuries from suppressing her laughter.

Everyone stopped laughing immediately. Gu Xiaoyou breathed a sigh of relief and asked, "Come on, tell me your feelings."

The waiter, whose eyes were cramped when he laughed, said with a grimace: "I never knew it was so difficult to laugh."

"When you smile, you have to pay attention to a few teeth that are too difficult to fix." The handyman on the side said.

"I think it's quite simple," said the waiter with a standard smile.

After everyone finished expressing their thoughts, Gu Xiaoyou said: "You all know how difficult it is to serve with a smile this time, not to mention that this is only the first standard, there are two more standards that I haven't mentioned.

"

"That's why I told you to forget everything before and learn from me from the beginning. Now get rid of all distracting thoughts. I will guide you one by one."

The clerks and handymen stopped their previous carelessness, put smiles on their faces, and accepted Gu Xiaoyou's inspection.

"You have a nice smile, but you smile too wide. Pull back a little." Gu Xiaoyou pointed out.

The guy who was pointed out immediately pulled back a little, and Gu Xiaoyou said with satisfaction: "Just keep it like this."

After a few more instructions, she walked towards the next person. The next person was the one with twitching eyes. The direct impact from the front made Gu Xiaoyou break through and burst into laughter.

The guy who was laughed at was instantly at a loss and didn't know what to do. He blinked innocently and his whole face turned red.

Gu Xiaoyou quickly stopped her smile and said apologetically: "I'm sorry, your expression was too cute, I couldn't help it."

The waiter's face turned a little more rosy, and this time he was shy: "It doesn't matter, just laugh. It's a small honor to make the boss happy."

The corners of Gu Xiaoyou's smiling eyes were slightly red, and her face was like a peach blossom. When she looked at the waiter with her bright watery eyes, his face turned red again, his smile became shy, and the corners of his eyes stopped twitching.

"Hey, that's how you smile. The corners of your mouth maintain this arc just right. You used too much force just now, so the corners of your eyes were affected." Gu Xiaoyou wiped the corners of his eyes and said seriously: "Remember how I feel now."

"Yes, I've written it down, little one." The waiter responded seriously, touched the corner of his mouth, and practiced silently.

Seeing that he was practicing well, Gu Xiaoyou walked towards the next guy and gave instructions from time to time.

"Don't smile so hard, it won't look good if your gums are exposed."

"Just show your teeth slightly."

"The smile must be sincere. It's not enough to smile superficially but not at all."

"Your smile is very standard. Come and teach him."

Gu Xiaoyou was watching and guiding. After a lap, the smile on her face became a little stiff. She rubbed her face and drank a cup of tea to moisten her throat.

At this time, the expressions on the faces of the staff were much better, and they basically met the standard of smiling service.

Gu Xiaoyou nodded: "Okay, everyone can put away their expressions and relax. I will teach you the next step after you rest for a while."

When the guys heard this, they slowly put away their smiles. Gu Xiaoyou was afraid that they would feel uncomfortable, so he left the shop on purpose.

After a cup of tea, she returned to the shop. As soon as she walked to the door, she saw everyone gathering together in twos and threes, smiling at each other and guiding each other.

"They are quite conscious." Gu Xiaoyou acknowledged their enthusiasm for learning.

After watching them practice for a while, Gu Xiaoyou walked into the store.

When the guys heard Gu Xiaoyou's footsteps, they returned to their respective seats and sat down.

"Everyone has practiced very well. It is close to perfection." Gu Xiaoyou praised it and continued: "But you have to maintain this state. I don't know if you should remember it now and practice it when you have nothing to do."

Everyone nodded and took note of Gu Xiaoyou's words.

"Okay, now I will tell you the other two annotations of smile service."

As soon as Gu Xiaoyou's words came out, everyone looked at her seriously.

Leng Buding felt quite awkward being looked at by a group of people. Gu Xiaoyou cleared his throat uncomfortably and said: "The second criterion is about the eyes. You must be kind, cordial and calm when facing customers, no matter who the customer is.

Everyone should be treated equally regardless of their status. The most important thing is to look politely at the guests and don’t look around or be distracted.”

"The eyes need to achieve three degrees, concentration, gloss and communication. Do you remember them all?" Gu Xiaoyou asked.

"Remember." Everyone responded.

Gu Xiaoyou asked them to repeat it again, made sure that they had written it down, and continued: "The third point is the standard of voice and voice. The most important thing about this is that you must pay attention to controlling the volume. It cannot be too loud or too soft. The sound must be

It should be moderate, your speech should be clear, and your speaking speed should be moderate so that the guests can hear you clearly, and your speaking attitude should be polite, gentle, and not give people a sense of oppression."

"Now practice your welcome language with me, hello, welcome, smile, eyes and tone, you will be the first to come." Gu Xiaoyou pointed to the nearest waiter and said.

"Yes." The clerk was a little nervous. He carefully recalled what he had just learned, took a breath, put on a smile, blinked his eyes, looked at Gu Xiaoyou, and said warmly: "Hello, welcome."

"Well, not bad, the eyes and smile are good, but the voice should be brighter and the speaking speed should be faster. Please say it again."

The clerk immediately repeated it according to Xiaoyou's request. Gu Xiaoyou nodded: "It's okay this time, keep practicing."

She encouraged her and asked the others: "Who else has practiced well? Can you come to my place and tell me about it?"

After a long time, a waiter got up and walked to the front. Gu Xiaoyou nodded to him and said encouragingly: "Don't be nervous, let's get started."

"Okay." The clerk lowered his head and adjusted his expression, then raised his head and put on a smiling expression: "Hello, welcome."

"That's great. You did it very well. Your expression and voice were on point. Did everyone see it? Just follow this standard." Gu Xiaoyou clapped his hands happily and praised.

The clerk who was praised showed a happy expression and saw Gu Xiaoyou take out a booklet from the table: "This is the employee code. Take it back and read it. Now you can go home."

"Going home so early?" the clerk said in surprise. Didn't he say that he had to train until the end of the year? It's not the right time now, right?

"Yes, that's all the training content for today. You can go home now that you are qualified. Don't be proud. Go home and read the booklet and continue practicing." Gu Xiaoyou replied.

"Yes, thank you, boss." The waiter responded, and after receiving the gift, he took the book and left.

The other workers became commotion when they saw this, and they didn't expect to be able to finish work early.
Chapter completed!
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